Bumi Marine
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Call us at +603-3176 3033
Request A Quote
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Call us +603-3176 3033
Request A Quote

1. Introduction

Welcome to Bumi Marine Shipping Sdn. Bhd. (“Company”, “we”, “our”, “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [www.bumi-marine.com] or engage with our shipping agency, logistics, and supply services.

We conduct our business in strict compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable international data protection regulations.

2. Information We Collect

We may collect and process the following types of personal and operational data:

a. Personal Identification Information

  • Identity Data: Name, job title, company name, and passport/ID details (for crew husbandry and port entry passes).
  • Contact Data: Business email address, phone number, fax number, and physical office address.
  • Financial Data: Bank account details, billing addresses, and payment history for invoicing purposes.

b. Operational & Vessel Data

  • Vessel Details: IMO number, vessel name, flag state, and technical specifications.
  • Cargo Information: Manifests, Bills of Lading, Packing Lists, and Commercial Invoices required for Customs clearance.
  • Technical Data: Oil sample analysis results, engine specifications (for lubricant supply), and bunkering requirements.

c. Technical Usage Data

  • When you access our website, we may automatically collect your IP address, browser type, operating system, and browsing behavior via cookies to improve user experience.

3. How We Use Your Information

We use your data strictly for legitimate business purposes, including:

  • Service Fulfillment: To execute Ship Agency duties, Freight Forwarding, Customs Brokerage, and Husbandry services.
  • Regulatory Compliance: To submit mandatory declarations to the Royal Malaysian Customs Department (JKDM), Immigration Department of Malaysia, and Port Klang Authority (PKA).
  • Product Supply: To process orders for Sinopec Marine Lubricants and coordinate deliveries via barge or truck.
  • Technical Services: To facilitate oil analysis testing with our partners (SGS/CCIC) and deliver reports to your technical team.
  • Communication: To send you quotes, invoices, shipping schedules, and operational updates.

4. Disclosure of Your Information

We do not sell your personal data. However, to fulfill our contractual obligations, we may share your data with the following third parties:

  • Government Authorities: Customs, Immigration, Marine Department, and Port Health Authorities as required by law for vessel clearance.
  • Terminal Operators: Westports, Northport, and Southpoint for berthing and cargo operations.
  • Service Partners:
    • Lubricant Principals: (e.g., Sinopec) for warranty and technical tracking.
    • Laboratories: (e.g., SGS, CCIC) for processing oil samples.
    • Transport Providers: Trucking companies and barge operators for logistics delivery.

5. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encrypted Communication: Use of SSL/TLS protocols for website and email data.
  • Access Control: Strict internal protocols ensuring only authorized operations staff have access to sensitive client data.
  • Secure Storage: Physical and digital records are stored in secure environments with firewalls and anti-malware protection.

6. Data Retention

We retain your personal and operational data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, financial and shipping records are retained for seven (7) years in compliance with Malaysian tax laws.

7. Your Rights

Under the PDPA, you have the following rights regarding your personal data:

  • Right to Access: You may request a copy of the personal data we hold about you.
  • Right to Correction: You may request that we correct any inaccurate or incomplete data.
  • Right to Withdraw Consent: You may withdraw your consent for us to process your data, subject to legal or contractual restrictions.

To exercise these rights, please contact our Data Protection Officer using the details in Section 10.

8. Cookies Policy

Our website uses cookies to enhance your browsing experience.

  • Essential Cookies: Necessary for the website to function (e.g., quote request forms).
  • Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
  • You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Port Klang Net, Sinopec). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Bumi Marine Shipping Sdn. Bhd.

  • Address: Lot 19, Lebuh Sultan Muhamed 2, Bandar Sultan Suleiman, 42000 Port Klang, Selangor, Malaysia.
  • Phone: +6012 212 9109
  • Email: enquiry@bumi-marine.com.my